Returns Policy

Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

Under Consumer Protection (Distance Selling) Regulations 2000, Clause 13.1C "Any personalised products cannot be returned should the sizing not be found to be appropriate". We therefore STRONGLY RECOMMEND as sizes do vary between manufacturers and products that any item to be personalised has been physically tried on by the customer PRIOR to purchase as no refund can be given in these circumstances.

Can I return an item?

You may return any item within 28 days in its original condition for a full refund of the price you paid for the item.

Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
How do I return or exchange an item?

To return or exchange an item by post:

Wrap the item(s) securely in a suitable envelope or packet.

Post the item by recorded delivery* to the following address:
Hearts Clubstore Returns
Tynecastle Stadium
Gorgie Road
Edinburgh
EH11 2NL
United Kingdom

* For your protection, the Hearts Superstore recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for this to be processed.

If you are exchanging an item then please phone our returns hotline on 0333 043 1874 option 2 and we will be happy to take your replacement order.

Calls to this number are charged at a Standard National Rate.

What should I do if I receive the wrong item?

In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose proof of postage. As soon as we receive the returned item(s) we will despatch the correct product and issue you with the postage refund.

What should I do if an item is broken or faulty?

If an item is faulty, please contact our Customer Services team on:

0333 043 1874

Calls to this number are charged at a Standard National Rate.

Overseas customers

Overseas customers are asked to call the Customer Services team directly before returning any items.

Exceptions to this policy:

DVDs, videos, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.

A refund or exchange will be permitted if a garment is faulty.

All return and re-shipping charges are the customer's liability.

We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

All items should be unworn and unused.
Please note. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service such as Special Delivery.