Refund Policy
Refunds and Exchanges
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If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund and exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for attention of:
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Heart of Midlothian Superstore
Tynecastle Stadium
Gorgie Road
Edinburgh
EH11 2NL
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We would advise that you send the goods by special delivery. As Heart of Midlothian Plc cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct. This does not affect your statutory rights
