1. I need my goods to be delivered outside the UK. Are there any other charges?
Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.
2. Do you deliver to British Forces Post Office (BFPO)?
Yes.
3. Are all goods despatched on the day I order?
We try to get all our orders despatched on the day of order. However, this may not always be possible, for the following reasons:
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Pre-orders - Products on pre-order or products that are not in stock at the time of ordering will despatched according to the time/date specified on the website.
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Credit/debit card checks - Sometimes we may need to make additional checks on your credit card which might delay your order. This could result in a delay an order for up to 36 hours. If this occurs we will inform you by email.
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Shirt printing - Shirts requiring personalisation (for example with additional name, numbering and badges added) may take an extra 3 days before they are ready to be despatched.
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Items marked "Available Within" - Occasionally if a particular product is in high demand, we will need to re-order from our suppliers. If this is the case, then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
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Orders with different stock availability - If you have selected multiple items with different availability times then we will despatch your order when all items are ready.
4. How long will my delivery take?
This will depend on the delivery option you selected during the checkout process.
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UK Standard Delivery allow up to 2 working days from the time the goods leave our warehouse.
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UK Express Delivery allow 1 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse).
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Standard Delivery International allow 3 - 10 working days from the time the goods leave our warehouse.
- Express Delivery International allow 1 - 4 working days from the time the goods leave our warehouse
In all the options shown above, you will receive an email from us once your order has left the warehouse.
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.
5. What should I do if my order does not arrive?
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above (see "How long will my delivery take?"), then please contact our Customer Services team who will be happy to assist.
Parcels sent by Royal Mail - If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.
Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.
